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Congratulations QuikStor!

For those of you that haven't yet seen the results, here is a link to all of the ISS Best of Business winners for 2012. Last year was the first year that ISS started the industry poll and QuikStor won Best Customer Service 2011.

This year I would like to congratulate our Support team for winning, "Best Tech Support" for 2012! Good job everyone! 

To everyone who voted for us, Thank you! 

Move in a new tenant within QuikStor Express

Learn how to move in a new tenant within our software, QuikStor Express, using our video tutorial!


If you have any suggestions, please contact us at http://www.quikstor.com/support

Check out our upcoming event in Vegas!

        

From the 5th of September to the 7th of September, QuikStor will be in Las Vegas for the annual SSA Fall Conference at Caesar's Palace.

Stop by and visit us at booth # 723/725!

Make A Self Storage Payment

Learn how to make a self storage payment using our video tutorial!


If you have any suggestions, please contact us at http://www.quikstor.com/support

Learn how to change back to default layout within QuikStor Express using our video tutorial!



If you have any suggestions, please contact us at http://www.quikstor.com/support

Learn how to install a Guardian keypad

One of our customers Dak Self Storage, created a YouTube video on how to install one of our Guardian keypads.



 Visit Dak Self Storage!

Browse Data Menu in QuikStor Express

If you have any suggestions, please visit us at http://www.quikstor.com/support

Add, Edit or Delete a phone call in QuikStor Express

If you have any suggestions, please contact us at http://www.quikstor.com/support

Learn how to do a $0 move in with QuikStor Express

Leave a comment if you have any suggestions!

For more videos, please visit http://www.quikstor.com/support

Check out our live demo!

Are you a self storage business owner in need of self storage management software? 

You'll see from the screenshot above that if you visit our site, you can go ahead and sign up to use a live demo of our software.

This live demonstration software of QuikStor Express Professional Edition is a functional version of the software with a sample data set.

For all your self storage software needs, check out QuikStor! 

A reminder of why we work as hard as we do...

Here at QuikStor Security and Software, we value our customers and make sure that we are always going beyond the scope of support for our clientele, which is why we won “Best Customer Service” last year.

Yesterday, one of our top sales associates, Shaina Cossairt, received this letter regarding her customer service as well as the rest of the company’s:

“Dear QuikStor Staff,

Thanks for your wonderful service and support!

We have been using your software since 2008 and have come to appreciate all that this software does to be user-friendly and make management of our facility easy. We have also been using the Guardian Gate control since 2010 and love its capabilities. One of the best things about this for our facility is that it stores all gate activity in the control even if our office computer is down, until the computer up and running again! This has saved us a lot of hassles.

When we have needed help in the past your support has been great, from product service to technical support. Your friendly and professional support is very much appreciated!

Keep up the Great Work!

- Ideal Self Storage”

A big thanks to Ideal Self Storage for continually using our software since 2008 and for sending out an email to thank us!

Vote QuikStor for the winner of ISS 2012 Best of Business: Customer Service! 

Getting to know your target audience: How to reach out to local customers and provide top notch customer service

Within any industry, customer service is the number one priority in business; the customer is always right, but the customer should always be happy too. There are some steps you can take, as a business owner, to provide great customer service.

To start with, when you are dealing with a customer, you need to put yourself in their shoes. Imagine yourself on the other side of the counter/phone. Do you think your answers are satisfactory for your customer? Would you accept them?  Ask your customer open ended questions and get to know your customer a little more, that way you can better assist them in finding a great self storage unit for their needs.

Furthermore, if your customer is a first time renter, be sure to inform them of the various small things they might not know about such as using mattress covers because not all rental trucks are clean or offer advice on packing valuables. They will appreciate these small tips and you are going beyond the scope of support to help them, which really establishes a great customer bond.

Additionally, you want to know your competition. Self Storage is a local based business and you want to know your local competitors prices, units, unit sizes...etc., that way when a customer comes in, wants to rent and asks you why your rates are higher than another local self storage business, you can then explain how your units are of better quality (climate controlled, better security system..etc.). Doing your research is always great in any business but especially if you’re running a local self storage business, you need to know everything about your business and your local competitors.

Also, consider the use of social networking sites. While many of your customers may not be on Facebook or tumblr frequently, creating social media profiles for your business not only gets your name out there more, but it also gets search engines to pick up on these websites, making it more likely than when someone types in “self storage ojai”, your business profile on one of these social media sites may show up on the first page. Additionally, with social media networking sites, you can really give your customers a sense of who you are, what your company values are, your customer service commitment… all through an online profile.

Lastly, consider the use of referral programs. Many facilities offer discounts to first time renters, deals such as paying ahead for 2 months, get 1 month free…etc.  Perhaps you can try offering a deal such as “If you rent a storage unit for a whole year and make consistent timely payments, we will clean your storage unit for you, every 6 months”. These discounts not only are a great way to get new customers, but they’re a nice way of rewarding your steady clientele as well.

Hope these tips helped!

-          QuikStor

Vote for QuikStor!

Vote for QuikStor!

Since 1987, QuikStor has been providing their valued customers with great customer service and premium security software. QuikStor provides comprehensive, easy-to-use self storage management software to help run either a single self storage facility, or manage many at once with our SmartClient management software. Additionally, we have free webinars to further educate our clientele on how to best manage their self storage facility.

Last year we won the Best of Business in Customer Service for ISS (In Self Storage) Magazine. We want to repeat that for 2012, and hopefully gain another category or two.
Here are the categories we would love to succeed in:

• Best Customer Service
• Best Management Service
• Best Security System
• Best Tech Support
• Best Technology Innovation

 Please visit Inside Self Storage Voting to vote for us and help keep our Best of Business in Customer Service award and gain some more awards! 

Did you miss our webinar?!

In our last webinar, we learned how to connect to your facilities remotely using the SmartClient software. Even if you only have a single facility, learn how SmartClient can improve your revenue and allow you to stay in touch with the daily operations of your site.

A few key discussion points of the webinar were:

·         Overview of SmartClient - what is it and how can it improve your business?

·         Navigating the main portal to connect to your facilities

·         Performing remote global editing to one or more of your facilities

·         Using QuikStor Express from SmartClient

·         Consolidated Reporting - running reports for several facilities in a district or region to determine performance.

·         Making payments, move-ins, and basically anything you can do at the site - from anywhere in the world!

Even for the experienced and skilled, our webinars will guarantee you are getting the most out of your QuikStor products.

Did you miss it?!? If so, please click on the screenshot below to watch our free webinar on remotely connecting to facilities using SmartClient software.

Your Online Presence Pt. 2

In our last entry, we spoke about SEO and the importance of your online presence. Today, we are going to delve more into what “online presence” is and how you can better promote your business online.

To start with, today’s consumer no longer relies on the newspaper or magazines for researching a business.  The internet has changed the way we live, shop and do business. Most consumers will look to the convenience, reliability and variety of information that the internet has to offer as opposed to word of mouth or the yellow pages when researching a company.  

With that in mind, I want you to think about your website. What does your website look like? Is it easy for your customer to navigate your site or is everything in a clutter? Ideally, you want your website to be simply set up but with eye catching graphics and an inviting color scheme to attract your customer in. Think of the logo for McDonald’s, it’s only two colors and a simple design, yet it’s eye-catching and inviting; this is what your website should be like.

Furthermore, your website should be a plethora of information to your customer. Let your website be your online “storefront” so to speak. When a customer visits your website, they should be able to not only get a feel for your business, but they should be able to know what your company does, what products and services it provides, pricing and location.

The appearance of your website will convey a level of professionalism to your customer. Even if you are a highly professional business that runs efficiently and has a stellar reputation, if you have a lackluster website with spelling errors, lack of information, incorrect links and so on, your online presence is reflecting a less than professional appearance.

For those of you who do not have a current website or who are looking to overhaul the appearance of your existing website, QuikStor is proud to offer our own custom website design services. Visit our website at http://www.quikstor.com/software/quikstor-ecommerce-solutions.php for more information. 

Specials for the month of May!

April showers bring May flowers…or in this case, May specials!

For the month of May, we are having a Credit Card Processing special! Sign up with StorageRentPayment in May and receive the great flat rate of only 1.99%

QuikStor's credit card processing partner, StorageRentPayment, announced a great offer for the month of May* - a 1.99% flat fee for the duration of your account. No hidden charges or transaction fees.

They are also waiving their setup fee and providing a $100 MasterCard gift card to each new customer that activates their account in May.

Contact Dina Guerra at QuikStor for more information about this offer. dguerra@quikstor.com or 1-800-321-1987.

*This offer is only valid to new customers not already on a StorageRentPayment processing plan.

Brand New Webinar!

On May 22^nd, QuikStor will be having a FREE webinar regarding QuikStor’s SmartClient.

A few key discussion points will be: 

• Overview of SmartClient - what is it and how can it improve your business?
• Navigating the main portal to connect to your facilities
• Performing remote global editing to one or more of your facilities
• Using QuikStor Express from SmartClient
• Consolidated Reporting - running reports for several facilities in a district or region to determine performance.
• Making payments, move-ins, and basically anything you can do at the site - from anywhere in the world!

Attend this informative webinar to maximize the benefits QuikStor can bring to your business! 

Version 4.02.6!

Spring is in the air which means out with the old and in with the new! Speaking of new, here at QuikStor, we can’t wait to tell you about the release of the new version of our QuikStor Express Software. On April 25^th, 2012, we released version 4.02.6 of QuikStor Express. 

A little bit more about our update:

Features added:

• Insurance Module - this new owner-level customization interface allows facility owners that offer tenant insurance to customize their insurance settings such as rates, coverages, effective date, cancellation schedule, etc.
• A reminder feature has been added to the Phone Calls List
• Overnight Processing Synchronization – This is an integrated checklist that QuikStor Express will run each night prior to the Overnight Processing routine. If for any reason the data on the facility computer does not match the data on the remote computer, or if communication is broken, Overnight Processing will not run, which will prevent data mismatch issues 

Visit us at http://quikstor.com/webinar/quikstor-webinar-tenant-insurance-module.php to view the video on our new insurance module.

As always, QuikStor takes pride in our services and we are continuously adding features by releasing updates to our self storage management software. If you have any questions or suggestions regarding QuikStor Express, please email us at support@quikstor.com

What's a webinar?

In today's technologically advanced society, if you have a question about something and want to see how it's done, you can have this presentation brought to you, right in the company of your own home! Conveniently, QuikStor offers this and much more!

About QuikStor Webinars

A webinar is a seminar delivered over the web. Using a computer connected to the internet and Voice over IP technology, a QuikStor representative gives a presentation using QuikStor software using screen sharing, so you can follow along at home or in the office. The webinar is fully interactive, enabling you to ask questions about what matters to you, and learn at your own pace.

Software Demonstration

For self storage managers and owners, QuikStor webinars provide the perfect opportunity to learn about QuikStor software. Get a free demonstration of software features, an interactive software walkthrough, learn answers to your questions, and find out how QuikStor products can save your business time and money. Typically, these sessions will be one on one, and will last about 10 minutes.

Continued Training

Webinars are also a powerful tool for continued learning for our existing customers. We schedule periodic training sessions to introduce new software features and products, and informative training sessions to make sure our customers are aware of the many powerful features of QuikStor software.

Installer training

QuikStor provides live and hands on training for your local installer as if they were at QuikStor in person. With the use of a webcam, our representative reviews all components of you security purchase with your installer so a full review is given prior to installation.

If you're interested in an interactive demo with one of our representatives, please visit us at Request a Webinar

Make the right choice for you!

As a business owner, one of your top priorities is making sure that your customer is happy. As a self storage facility business owner, safety becomes a huge factor in the success of executing that priority. With so many tenant property protection programs to choose from today, it's hard to know what is right for you, what is overcharging you and what you don't even need... That's why I recommend that as a business owner, you should view this article on advances in tenant protections. QuikStor wants to help you make the right choice! For a list of QuikStor's equally helpful partners, visit http://www.quikstor.com/partners/

Click the picture below to download a free article brought to you by InsideSelf-Storage

Happy 25th Anniversary QuikStor!

Happy 25th anniversary everyone! This year marks 25 years that QuikStor has been in business. Last year, QuikStor was voted best business for customer service by Inside Self Storage!

In between helping our customers with stellar customer service and our day to day activities, we've developed a brand new software "QuikStor OnDemand". QuikStor OnDemand is a read only software that was designed from the ground up to provide an easy and convenient way for any facility to view crucial site data from anywhere in the world.

A little bit more about the features of QuikStor OnDemand:

Dashboard

The dashboard is a graphical representation of your facility data broken down into varying graphs designed to give you the most crucial information needed to run your facility efficiently. Without running reports or pouring over data you can see in a matter of seconds the status and health of your facility.

Report Center

The first thing you will notice is that the look & feel of the QoD Report Center is similar to the one in QuikStor Express. This means no learning curve when you need to run reports remotely. There are over 150 reports available through the QoD Report Center, all of which are the same style and naming convention as QuikStor Express.

Tenant Map

using Google Maps® the TENANT MAP feature displays a storage unit at the location of the facility and a person icon at each tenant's address. This provides a quick visual representation of where your tenant's are coming from and where you may need to focus your marketing efforts going forward. You can see further information, such as address and unit number, by clicking on a tenant's icon.

Click below to see a demo of our software:

A little bit about us...

Welcome to QuikStor, your one stop shop for security and software since 1987! Founded by Dennis Levitt, Quikstor rapidly grew to be one of the industry’s leading suppliers of software products. Soon QuikStor began supplying gate access controls, and a few years later the company patented wireless door alarms.

Following the success of the wireless door alarms was the new Guardian Series Access Control system. This innovative new system carries the industry’s only seven year warranty, including lightning damage!

In 2009, QuikStor is once again on the cutting edge with SmartClient, a revolutionary new enterprise software. SmartClient provides the best hybrid solution between traditional Windows-based management software and web-based solutions.

Through innovation and a rich history in the self storage industry, QuikStor has certainly earned its reputation as the “One Stop Shop” for high end software and security that will help facilities generate revenue and protect their tenants.